Dermatology research 2024
Dermatology innovations

Customer Support

Hippocrates shopping on line

We’re happy to tell you about Shop Online, which is a service of Hippocrates Canada for customers all over the world. Hippocrates Canada will be handling all aspects of your online order. For more information on processing, shipping and tracking orders, please click on Customer Service.
To inquire about an order or to place an order, you can reach a Customer Service representative by emailing to, but due to security issues, please do not include orders or credit card numbers in your message. . You can also use our free consultation by emailing to

Because we understand how important both privacy and security are to you, we’d like to assure you that personal and credit card information included in your order is kept confidential – retained only by Hippocrates Canada and also protected by Paypal, an advanced online security technique. For more information, click on Privacy
and Security Information.

Hippocrates Guarantee

We, Hippocrates Canada, can guarantee the authenticity of all our products only if they are sold by a retailer duly authorized by Hippocrates. For e-commerce the only authorized site is

Customer Service

How to order

We’ve tried to make shopping online with easy and quick by using shopping cart technology. It allows you to add any product you’re interested in to your order by simply pressing a button.
Here’s how:

Select the product you wish to buy by clicking the “Buy” button just below the item. You can check the contents of your order and your current total at any time during shopping by clicking the “View Cart” button.
Should you change your mind at any time while shopping, you can switch quantities or delete any item from your order or even cancel the entire order. When you want to submit your order, click the “Checkout” button. You’ll see the contents of your order with your current total and any additional fees. To complete the process, simply click the “Continue Checkout” button, fill out the order form, and click on the “Submit Order” button. Immediately after you click on the “Submit Order” button you will see an Order Confirmation page.
If any of the information you enter is not valid, you will be returned to the order form and asked to correct it.
Once your order has been successfully placed, we will send you an email confirming the order. Please refer to your order Order Number when inquiring about a shipment.

Shipping and Handling

Hippocrates Canada will send your order Canada Post for USD $12.00 for orders less than $100.00. Canadaian customers will not be charged neither GST nor PST.

P.O. BOX & APO ADDRESSES will be aslo shipped through Canada Post.

Your package will arrive within 6-8 business days after you place your order.
Shipping charge is $15.0-25.0 for orders above $100.00
Please allow between 24 and 48 hours for your order to be processed.

*Please note: Orders are shipped and delivered on business days (Monday through Friday, except major holidays).

Exchange and Returns

If, for any reason, you are not completely satisfied with your purchase, you may return it and obtain credit by sending it via a prepaid, insured, traceable method (UPS or insured Parcel Post).

Regretfully, return shipping fees are not refundable. Please email us in advance at to issue you a return authorization.

Incorrect Orders: We regret any inconvenience caused by an incorrect order.
Please notify Customer Service and return it to us via UPS or insured Parcel Post. We will reimburse you for the return shipping fee and waive shipping costs of replacement merchandise.

Backorder and Delays

Although we do not foresee any delays, sometimes demand exceeds supply and an out-of-stock occurs. Should this happen, you will be notified of any items that are out of stock. We will ship in-stock merchandise immediately and backorder out of stock merchandise under the original Hippocrates Order Number. Backordered items will be shipped as they become available. You will only be charged for items when they are shipped. The remainder of your order, including shipping, will be charged when your backordered merchandise is sent.

Changing your order

Should you like to change your order, please Contact us immediately at since all orders are filled on a very timely basis.

Privacy and Security Information

Privacy respects your privacy. Sensitive information provided to us for online purchases is sent securely over the internet to our web site server and cannot be intercepted by any third party during transmission.
This information is then securely forwarded to Hippocrates Canada to fulfill your shop online order.


Any purchase data or personal information Hippocrates Canada gathers from you will never be shared with other companies without your prior permission. Hippocrates Canada only keeps your order information so that they may contact you concerning your order, as well as improve your overall shopping experience at Hippocrates Canada. This information (with the exception of credit card information) will also be retained by Hippocrates for customer service purposes only. For more on this subject, see About Shop Online.
You can be assured of both safety and security at Shop Online because we use an encryption technology called Paypal that is the most advanced on the net. Your personal information included on the order form is sent to us in an encrypted format that can only be decoded by the two computers using it. With Paypal, we can ensure that no one intercepts any of your personal information while it is being sent to us. Thus a secure connection is maintained until the checkout process is completed or cancelled.

In order to securely proceed through the purchase process, we require you to use Netscape Navigator 4.7 or better or Microsoft Internet Explorer 5.x or better. To date, these are the only Web browsers that can support the Paypal technology. You can confirm that you are using a secure connection during checkout by looking for the icon in the bottom left-hand corner of your browser’s window. The icon will appear as either a closed lock or an unbroken key (the form of the icon varies by browser and version number).

If you still have concerns about giving out your credit card online, you may place an order by phone or fax. See Contact Us for the numbers.

Contacting Hippocrates

To place an order or to inquire about an order you can reach a Customer Service representative by emailing to Remember do not include orders or credit card numbers in your message
as e-mail is not secure.

Customer Service hours are Monday through Friday,
9:00 AM – 5:00 PM Eastern Standard Time.

Technical Information

Browser Information

For optimal performance, we highly recommend the use of Microsoft 5.x or better or Netscape Navigator 4.7 or better. This will give you the ability to make secure transactions online and send your personal information securely over the internet. Please be sure JavaScript and Cookies are enabled; both are required to complete online transactions.
In addition, we recommend that you set your monitor to an 800×600 pixel resolution or higher to best view the entire site.

Cookies Shop Online uses cookies to track your online shopping session.

Cookies are pieces of information stored on your computer. The cookie used on is a session ID which lets us track your shopping cart. It is sent to our web site when you add to your shopping cart and checkout. It does not contain any information about you or your computer. When you close your browser it is automatically deleted
from your computer. Whenever you shop online at a new session ID is calculated for you and stored as a cookie.

This Cookie Policy (“Policy “) is intended to inform you how Hippocrates labs use a technology called “cookies” and web server logs. This Policy is intended to assist you in making informed decisions when using our Website. Please take a minute to read and understand the Policy. This Policy should also be read in conjunction with our Privacy Policy and our General Terms.
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, a computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies.

Information gathered through cookies may include the date and time of visits, the pages viewed and the time spent at our Website. For further details on cookies, please visit All About Cookies where you can find comprehensive information on cookies and similar technologies.

By continuing to use our Website, you are deemed to consent to our use of the cookies described in this Policy. If you do not consent to Hippocrates labs using cookies then please read the next section of this Policy entitled “Blocking our Use of Cookies”.

You can block our use of cookies by activating the settings in your browser. Please visit All About Cookies where you can find comprehensive information on cookie management and blocking for a wide variety of browsers.

In order to use certain services offered through our Website, your web browser must accept cookies. If you choose to withhold consent, or subsequently block cookies, some aspects of the Website may not work properly and you may not be able to access all or part of our Website.

Strictly Necessary Cookies:

We use cookies where they are essential for the operation of our Website, for example cookies are used to enable you to use our shopping basket function on the Website when purchasing goods.

Session Cookies:

We use cookies to allow the Website to uniquely identify your browsing session on our Website and allows us to coordinate this information with data from our Website server.


We use “analytics” cookies which, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our Website and which parts of our Website are most popular. This helps us gather feedback so that we can improve our Website and better serve our users. We do not generally store any personal information that you provide to us in a cookie. You can find more information about the individual cookies we use and the purposes for which they are used in the table below:

Special Plug-ins

No special plug-ins are required to shop at

Color on the Web

Personal settings on individual monitors can influence the colors you see on It is possible that you will not be viewing the true color of our products. We have optimized all of our images to look their best on a variety of different monitors, platforms, and browsers.


We will only use your personal data when the law allows us to. We will never sell your data, will keep your details secure, and will never share them with third parties for marketing purposes. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform a contract, we are about to enter into or have entered into with you, or to provide a service which you have requested;
• Where it is necessary for our legitimate interests, and where your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to us sending marketing communications to you via email. If at any time we do request your consent to the processing of your personal data, you have the right to withdraw such consent at any time.